Bill Payments and Inquiries

Utility Inquiries and Billing

For information regarding your utility bill you can contact us by phone at 250.833.5933, by E-mail, or in person at our office located at 555 Harbourfront Drive NE, Salmon Arm, BC.

Calls or concerns about water services should be directed to the Regional District Operations Management Department.  During regular office hours, Monday to Friday, 8:00 am to 4:00 pm, please call 250.833.5950.  If you have an emergency outside those hours or on a statutory holiday, please call 1.877.996.3344 and leave a message.  One of our staff will contact you as soon as possible to get the details and discuss your water service problem.

Properties within local water service areas in the CSRD are billed annually for water use.  Invoices are mailed by late February and are eligible for a 10% discount if payment is received by the CSRD on or before the discount deadline of April 30.

Water invoices unpaid at December 31 will be transferred to arrears taxes in the following year.

NOTE: It is your responsibility to ensure that utility account deadlines are met in order to obtain discounts.  If you have not received your utility invoice, please contact the CSRD to obtain a copy.

Payment Options

How and Where Can I Pay:

  • In Person at the Columbia Shuswap Regional District office at 555 Harbourfront Drive NE, Monday through Friday between the hours of 9:00 am and 4:00 pm (except on statutory holidays).
  • By Mail to the Columbia Shuswap Regional District, PO Box 978, Salmon Arm, BC V1E 4P1.  Please note post-marks are NOT accepted as date of payment, be sure to mail your payment in plenty of time.
  • Online The Regional District is registered with most financial institutions in Canada for electronic banking on-line.  If you are unable to add the CSRD as a payee, please discuss that with your financial institution.  To ensure payments are received by the discount deadline, payments must be processed by your financial institution by close of business on the due date.  You will require the 13 digit account number printed on your utility bill to process your payment.

What Payment Methods are Accepted:

  • Cash, cheque and debit card (Note:  Do not send cash by mail)
  • Personalized or business cheques only
  • Post-dated cheques
  • Money orders
  • Online through your financial institution

Miscellaneous Billing (Waste Disposal and Recycling)

For information regarding your miscellaneous billing you can contact us by phone at 250.833.5921, by E-mail, or in person at our office located at 555 Harbourfront Drive NE, Salmon Arm, BC.

Calls or concerns about landfill fees or operations should be directed to the Regional District Operations Management Department.  During regular office hours, Monday to Friday, 8:00 am to 4:00 pm, please call 250.833.5950.  If you have an emergency outside those hours or on a statutory holiday, please call 1.877.996.3344 and leave a message.  One of our staff will contact you as soon as possible to get the details and discuss your waste disposal and recycling issue.

Commercial accounts with approved credit are billed semi-monthly with terms of net 30.  Failure to pay on time will result in interest charges pursuant to Bylaw No. 5298.  Failure to pay within 60 days may result in the loss of credit privileges.

Payment Options

How and Where Can I Pay?

  • In Person at the Columbia Shuswap Regional District office at 555 Harbourfront Drive NE, Monday through Friday between the hours of 9:00 am and 4:00 pm (except on statutory holidays).
  • By Mail to the Columbia Shuswap Regional District, PO Box 978, Salmon Arm, BC V1E 4P1.  Please note post-marks are NOT accepted as date of payment, be sure to mail your payment in plenty of time.
  • Online The Regional District is registered with most financial institutions in Canada for electronic banking on-line.  If you are unable to add the CSRD as a payee, please discuss that with your financial institution.  To ensure payments are received by the due date, payments must be processed by your financial institution by close of business on the due date.  You will require the 6 digit alpha-numeric account number printed on your invoice to process your payment.

What Payment Methods are Accepted?

  • Cash, cheque and debit card (Note:  Do not send cash by mail)
  • Personalized or business cheques only
  • Post-dated cheques
  • Money orders
  • Online through your financial institution

Application for Credit Account

For information regarding establishing a credit account, please contact us by phone at 250.833.5921, by E-mail, or in person at our office located at 555 Harbourfront Drive NE, Salmon Arm, BC.

View Application Form

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